National Pharmacies Improves Patient Privacy and Customer Experience with the SOTI ONE Platform

National Pharmacies, one of Australia’s most progressive pharmacy and optical groups, has adopted the SOTI ONE Platform across its retail network to enhance mobile operations, reduce IT costs and increase data security to protect patient privacy.

 

Founded in 1911, National Pharmacies previously relied on manual and desktop IT infrastructure to address customer transactions, enquiries and to manage stock through its retail supply chain.

 

To overcome business challenges associated with manual and fixed in-store processes, National Pharmacies required a solution that empowered staff, enabled mobility, and improved the customer experience. As a result, National Pharmacies moved from fixed terminals to help automate the stock replenishment process, assist with customer queries, and improve member engagement, through in-house mobile apps.

 

A Cure for Greater Functionality and User Support

 

With more mobile devices being used within the business, remote functionality became a critical feature. National Pharmacies needed to deploy mobile apps remotely and previously struggled with a lack of visibility into their devices in the field.

 

“Our pharmacies continue to keep pace with emerging mobile technologies, and we are always looking to improve the patient care experience,” said Joe Polisena, Chief Technology Officer at National Pharmacies. “Mobile technologies are considered part of our critical infrastructure in delivering health solutions and SOTI MobiControl provides us with the right tools for the job; verifying each device has the right software updates, right permissions and comprehensive logging to ensure privacy is respected for each patient.”

 

SOTI MobiControl Protects Patient Data and Delivers IT Cost Savings

 

“Mobility and the growth of the Internet of Things (IoT) are having a tremendous impact on the pharmacy and healthcare sectors. The challenge, however, is that more devices and more connected things increases security risks and the potential of leaking confidential patient data. In order to provide the high level of data security necessary to protect patients, National Pharmacies is trusting the SOTI MobiControl to secure and manage the vast numbers of endpoints they are deploying to keep patient data secure and private,” said Michael Dyson, VP of Sales, APAC at SOTI.

 

Since working with SOTI, National Pharmacies has experienced IT cost savings and seen a double-digit reduction in the number of help desk tickets logged for mobile devices, resulting in improved user and customer satisfaction.

 

“SOTI was able to provide a full, no cost proof of concept for National Pharmacies on their devices, in their environment, and assist them with all the challenges encountered throughout their deployment with ease,” said Michael. “Since implementing SOTI MobiControl, National Pharmacies has seen an immediate impact, with a 10X ROI saving both time and money across their operations.”

 

For more information on how National Pharmacies is using the SOTI ONE Platform to improve their mobile operations, read our latest case study.

 

About SOTI

 

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide an integrated solution to manage and secure all mobile devices and connected peripherals in an organisation.