Joint study of Lenovo and Intel highlights the impact of technology on employees

A study conducted by Forrester Consulting for Lenovo and Intel, on how to empower employees with the use of right technology, states that companies on average see a 5x return on investment in the EX driven by increased productivity, organisational agility and customer satisfaction, ITDMs and employees disagree on technology priorities.

 

The key insight points out that while companies on average see a 5x return on investment in the EX driven by increased productivity, organisational agility and customer satisfaction, ITDMs and employees disagree on technology priorities. While ITDMs are prioritising strategic IT integration, software and service needs, employees are more focused on their fundamental daily technology experience, says the study.

 

As per the study, with organisations now shifting their focus toward remote and hybrid work, ITDMs are upgrading devices, software and services as part of EX initiatives to improve team engagement and satisfaction. Based on the research findings, this has led to more tech spending. IT leaders are reporting a 5x return (USD $1 spent on these programs yields USD $5 of increased staff productivity, organizational agility and customer satisfaction), with many expecting to increase their investment by nearly 25 percent in two years.

 

The study further says that, fifty (50) % of respondents say their PC gadgets are old-fashioned or inadequate (e.g. not quick sufficient, dependable sufficient or highly effective sufficient) whereas forty-six (46) % word their software program often malfunctions and disrupts their work. Solely 33 % are extraordinarily happy with the present laptop computer supplied by the corporate and solely 30 % stated their laptops or desktop work nicely for cross-collaboration.